LEADING COMPLEX CHANGE AT GLOBE TELECOM

Written by:
Dr. Severo Madrona Jr
Department of Commercial Law
College of Business
DLSU-Manila

Introduction

Globe Telecom’s evolution from a traditional telecommunications provider to a digital solutions company represents a transformative case study in the Philippine business landscape. This transformation, marked by a ₱54 billion investment in digital infrastructure and GCash’s achievement of ₱4.9 trillion in transaction volume (Globe Telecom, 2023) demonstrates successful adaptation to digital disruption while maintaining regulatory compliance in a complex industry environment (Rogers, 2023).

This analysis is designed to inform key public and private sector stakeholders. Primary government stakeholders, including the Department of Trade and Industry (DTI), National Economic and Development Authority (NEDA), and Department of Finance (DOF), will find particular value in the policy frameworks and regulatory implications presented. Regulatory bodies such as the Bangko Sentral ng Pilipinas (BSP), National Telecommunications Commission (NTC), and National Privacy Commission (NPC) can derive insights for regulatory framework adaptation. Industry leaders, particularly members of the Makati Business Club and Management Association of the Philippines, will benefit from the strategic transformation insights and implementation frameworks detailed in this analysis.

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